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Implementing Service Quality Based on ISO/Iec 20000: 3rd EditionBy Michael Kunas

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ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification, enabling you to streamline your management processes and offer first-class customer service at competitive prices. This newly revised, up-to-date, step-by-step management guide will benefit all who have a role in the implementation and certification process. Written for companies of any size, anywhere, it gives a clear and detailed breakdown of the 2011 edition of the Standard and examines its relationship with other related standards, ITIL®, COBIT®, Six Sigma®, CMMI® and ISO/IEC 27000. It offers a considerable amount of practical advice and recommendations on how to prepare for audit and implementation, making your journey to certification as smooth as possible! Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years' experience in all areas of computer science. He has many years' experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld. A practical guide that will give your company the 'leading edge' in service quality.

• Sales Rank: #1665174 in Books
• Published on: 2012-10-18
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x .26" w x 5.51" l, .33 pounds
• Binding: Paperback
• 122 pages

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Download The Down-to-Earth Guide To Global WarmingBy Laurie David, Cambria Gordon

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From the producer of AN INCONVENIENT TRUTH comes a powerful, kid-friendly, and engaging book that will get kids get interested in the environment!

Irreverent and entertaining, DOWN TO EARTH is filled with fact about global warming and its disastrous consequences, loads of photos and illustrations, as well as suggestions for how kids can help combat global warming in their homes, schools, and communities. Engagingly designed, DOWN TO EARTH will educate and empower, leaving readers with the knowledge they need to understand this problem and a sense of hope to inspire them into action.

• Sales Rank: #238502 in Books
• Brand: Orchard Books
• Published on: 2007-09-01
• Original language: English
• Number of items: 1
• Dimensions: .46" h x 8.94" w x 8.98" l, .98 pounds
• Binding: Paperback
• 128 pages

Review

A Kirkus Best Book of 2007 A San Francisco Chronicle Best Book of 2007 (Children’s Nonfiction) A Rocky Mountain News Best Children’s Book of 2007 Green Earth Book Award Winner (Non-Fiction Category) A CCBC Choices Selection 2008  2008 Santa Monica Public Library Green Prize for Sustainable Literature 2009 California Readers Collection

“I’ve never seen such a comprehensive explanation of the [global warming] phenomenon in so few words.”
—    The New York Times Book Review
(Reviewed by Hank Green, editor-in-chief of EcoGeek.org)

“The Down-to-Earth Guide to Global Warming…brings knotty matters
down to manageable scope for youngsters ages 8 and up.” Metropolitan Home Magazine

“It’s easy being green with Laurie David and Cambria Gordon’s informative book, which helps kids understand what’s happening to our environment.”
—    Parents Magazine

“Funny and full of tips, the book informs—and empowers—kids and adults alike.”
— Family Circle

“The heart of the book is in making the concept of global warming understandable for your kids.”
— http://www.dailygreen.com

“Four well-organized sections define the issue and give examples of consequences in the physical world, extinctions in the animal world and what young people can do. A humorous tone, eye-catching graphics and celebrity connections lend pizzazz to this volume, but there is plenty of substance, too.”
— Kirkus, starred review

“Dynamic layouts and abundant illustrations and photos enliven the passionate words—lush, full-bleed photographs emphasize the high stakes by portraying both the splendor of the natural world and the devastating effects of climate change. Printed in soy ink on recycled paper, this engaging and accessible guide, ideal as a gift or book-club option, inspires commitment to the planet.”
— Publishers Weekly, starred review

About the Author
LAURIE DAVID is devoted to stopping global warming. She founded the Stop Global Warming Virtual March and has produced several projects that aim to bring global warming to public attention, including the TBS Earth to America! comedy special, the HBO documentary Too Hot Not to Handle, and Al Gore's documentary, An Inconvenient Truth. She was voted Glamour's Woman of the Year for 2006. Laurie lives with her husband and their two daughters in Los Angeles, California.

Cambria is a former award-winning advertising copywriter. She has written articles for Boys Life, Parenting, and the Los Angeles Times magazine. Cambria speaks to children all over the country about reducing their carbon footprint. She sits on the Los Angeles Leadership Council of the Natural Resources Defense Council and lives with her husband and three children in Los Angeles.

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Ebook COFFEE BREAK WITH GODBy W.B. Freeman Concepts

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• Sales Rank: #12428745 in Books
• Published on: 1996
• Binding: Hardcover

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Free Download Exploring Dark Dreams: A Beginner's Practical Guide to BDSMBy Jake Daugherty

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• Sales Rank: #845264 in eBooks
• Published on: 2015-11-23
• Released on: 2015-11-23
• Format: Kindle eBook

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Get Free Ebook Al-Kitaab Part Two, Third Edition Bundle: Book + DVD + Website Access Card (Al-Kitaab Arabic Language Program) (Arabic Edition)By Kriste

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Companion Website Minimum System Requirements:
Operating System: Microsoft Windows XP, Vista, 7, 8, or Mac OS X
CPU: 233MHz
RAM: 128MB
Screen resolution: 1024 x 768 or higher
Browser: PC: Internet Explorer 7.x or higher, or Firefox version 3.x or higher, or Google Chrome. Mac: Firefox version 3.x or higher, or Safari 3.x or higher, or Google Chrome.
Network Connection: A high-speed connection with throughput of 256 Kbps or more is recommended to use audio and video components.
Equipment: You will need speakers or a headset to listen to audio and video components, and a microphone is necessary for recording activities. For best performance, we recommend you use a USB microphone for partner recording activities.
Plug-ins: You must have the latest version of Adobe Flash Player

(Cover image (c) Melissa A. Wall. Used with permission.)

• Sales Rank: #159017 in Books
• Published on: 2014-03-13
• Format: Student Edition
• Original language: Arabic
• Number of items: 1
• Dimensions: 1.13" h x 8.47" w x 10.91" l, .0 pounds
• Binding: Paperback
• 368 pages

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